Adding or Changing Verification Methods for Authentication

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Managing Verification Methods

Verification methods are used as a second layer of security to user sign-ins as part of Multi-factor Authentication and the Password Change Service. There are various methods of verification from which you can choose. They are managed in the My Security Profile page.

To change or update your verification method:

  1. On any modern web browser, navigate to the My Security Profile page and under Security Info, select the Update Info hyperlink. Please note that you may be prompted for additional verification on this page; even if you’re on campus.

     
  2. Click on + Add method on the Security info page. 

     
  3. Choose the verification method you would like to set up from the Add a method drop-down menu and follow those methods additional steps below:

From the Security info page, you can add, remove, and change any verification method that you would like. You can also specify a different default verification method that you’ll be prompted with. As of right now, Microsoft supports the following verification methods:

Phone Call

  1. In the Add Method window, select Phone from the dropdown list. Then, click the Add button.

     
  2. In the Phone window, type your phone number into the Enter phone number field, leave the Call me radio button selected. Then, click the Next button.

     
  3. The system will call the number you entered.
     
     
  4. Answer the phone and follow the voice prompts to verify your sign in.
     
  5. You'll receive an audio confirmation that your number is successfully registered. 

     

Text Message

  1. In the Add Method window, select Phone from the dropdown list. Then, click the Add button.

     
  2. In the Phone window, type your phone number into the Enter phone number field, leave the Text me a code radio button selected. Then, click the Next button.

     
  3. The system will send a 6 digit code to the mobile number you entered.
     
  4. Type the 6-digit code you received into the Enter code field, and click the Next button. 

     
  5. You'll receive a notification that your phone number is successfully registered. 

Email Address (Password Reset Only)

  1. In the Add Method window, select Email from the dropdown list. Then, click the Add button.
  2. Enter the email you would like to use into the Enter email field, and click the Next button.
  3. The system will send a 6-digit code to the email address you entered.
  4. Type the 6-digit code you received into the Enter code field, and click the Next button. 
  5. You'll receive a notification that your email is successfully registered. 

Microsoft Authenticator

With the Authenticator installed, you will always have quick access to verify your Office 365 login whether you’re on WiFi or data.

You can even choose between a constantly changing 6 digit code or a simple ‘Approve’ or ‘Deny’ notification right from the App.

  1. On any modern browser, navigate to the MyProfile page and under Security Info, select the Update Info hyperlink. Please note that you may be prompted for additional verification on this page; even if you’re on campus.
     
  2. Select Add Method and leave the Authenticator app selected from the dropdown list. Then, click the Add button.

     
  3. On the Start by getting the app page and using your mobile device, download the Authenticator app. 

     
  4. Remain on the Set up your account page while you set up the Microsoft Authenticator app on your mobile device.
     
  5. Open the Microsoft Authenticator app, select to allow notifications (if prompted), and on the Accounts screen, select the ADD ACCOUNT button.

     
  6. On the Add account screen, select Work or school account

     
  7. On the Add account screen in the Authenticator App, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to take a picture of the QR code.

     
  8. On your computer, there will be a Scan the QR code window. Use the QR scanner on the Authenticator App to scan this QR code. 

     
  9. Using your mobile device’s camera, scan the QR code. Click the Next button.
     
  10. The Authenticator app will bind this unique code to your Stonehill account, so no more information should be required. On the next screen, you need to approve the notification on your mobile device to finish the setup.
     

Please Note: You may want to set the Microsoft Authenticator app as your default method for authentication. If so, please follow the steps below.

  1. Navigate to MyProfile page and under Security Info, select the Update Info hyperlink. 

  2. On the Security info page, click on the Change hyperlink next to Default sign-in method:

  3. In the Change default method window that appears, select Microsoft Authenticator - notification from the drop-down menu, and then click the Confirm button.

  4. A notification will display in the top, right-hand corner of your window, indicating your default authentication method has been changed. 

Microsoft Authenticator in Action

If you log into a device with Microsoft Authenticator as your default verification method, the device login will look like this:


After signing up - Reconfirming your verification methods:

Every 6 months after signing up for the service, you may see a prompt upon logging into O365 asking to confirm that the verification methods you configured upon registration up are still up to date. You'll see the same More information required popup as when you first registered, leading to a screen that looks like this:



This is an important step in making sure that you can change your password or unlock your account, and that the information you provide to confirm these verification methods are still accurate. You will continue to see this message until you've re-verified your information, so don't ignore it!

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Details

Article ID: 91015
Created
Thu 10/31/19 2:36 PM
Modified
Fri 7/17/20 3:27 PM