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Teams provides integrated call management features for streamlined communication across devices. This guide outlines key tools and settings to optimize your calling workflow.
Calls in the Teams Desktop Application
The Calls App
From the Calls app on the left side, you can see your call log, make outgoing calls, and adjust your speed dial list.
- View all received, initiated, or missed calls from the last 30 days.
- You can redial past numbers from the center column.
- You can add users to speed dial from the column on the right side of this screen.
Initiating Calls
- Navigate to the Calls app from the left-hand menu.
- Choose between:
- Phone: Enter a phone number on the dial pad or search for a Stonehill faculty/staff username.
- Contacts: Use imported Outlook contacts (may include external users).
- Select Call.
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Receiving Calls
- By default, incoming calls should ring on:
- Computer
- Desk phone
- Mobile device (if applicable)
- To answer: A call window will appear in the lower right corner of your main desktop, click the purple button with the image of an engaged phone to answer a call.
- To end a call: Click the red Leave button in the top-right corner of the call window.
- To send calls directly to voicemail: select the red button with the image of a phone.
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Call Controls
- During a call, use the top menu bar:
- Ellipsis (...) for:
- Transfer
- Live captions
- Mute notifications
- Hold
- Add participants
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Blocking a Number
Only external numbers can be blocked using Teams. To do this, select the Ellipsis (...) that appears next to the number you'd like to block when you hover, a drop down will appear and the last option will be to Block.
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