Using Your Phone

Instructions for the basic functions of desk phones, such as how to sign in, perform transfers, and dial out for a call.

This guide covers the essential functions of your desk phone, including how to sign in, transfer calls, and place outbound calls, to help you get started quickly.

• Signing In and Out of Your Phone
• Transferring Calls
• Dialing Instructions

Signing In and Out of Your Phone

Signing In

To log in to your office phone for the first time, please follow these steps. Please note, these steps are the same if you have a 405HD model phone or a 440HD model phone.

1. Press the Sign in Key, typically this is the far left of the four horizontal buttons:

2. On your computer, go to https://aka.ms/siplogin

• Your account should automatically sign you in and direct you to enter the Pairing code.
  • If you do not see the prompt to enter a pair code, then you may need to log in with your user name and password or select an account to log in with.
  • If you want to log a phone in with a different account (i.e. shared phone), click on the back arrow to the left of the signed in email address on pairing screen

3. Enter the pairing code displayed on the desk phone's screen, press pair.  Please note that that screen may go dark after a few seconds, you can bring the backlight back by hitting OK.

4. You will receive confirmation on the website that your account paired successfully and your phone will sign on shortly. 

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Signing Out

1. Select the rightmost horizontal button labeled More. Select the leftmost horizontal button labeled Sign Out. 

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Transferring Calls

Blind Transfers

Blind (sometimes referred to as a cold transfer) transfers simply send the call over with no consultation.

While in a call, select BXfer on the leftmost horizontal key below the screen. Type in the destination extension, and then press Dial.

On 440HD model phones, you will need to select the TRANSFER button to the right of the keypad to blind transfer.

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Dialing Instructions

Dialing into Stonehill

• Dial the main number 508-565-1000 and follow the prompts to connect to an office or extension.
• For direct inward dialing extensions (1000s and 5000s), dial 508-565- followed by the 4-digit extension.
  • i.e. 508-565-1111
• For internal extensions (2000s), dial 508-565-1000 and say the extension you are calling when prompted.

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Dialing on campus

• Dial the 4-digit extension and then press the Dial softkey on your phone.

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Dialing off campus

Local Calls

• Dial the area code + number
• Note that the local calling area is Easton plus Brockton, Mansfield, Norton, Sharon, Stoughton, and Taunton.

Long Distance Calls

• Dial 1+area code+number

International Calls

• Dial 011+country code+city code.
• International Dialing Codes

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