Setting Up Call Coverage

Summary

Call coverage in Microsoft Teams allows users to route incoming calls to a colleague when the user is unavailable.

Body

Steps to Set Up Call Coverage in Teams

  1. Open Teams, and select the Calls icon from the left sidebar. Beneath the dial pad, select the drop down next to the Forward symbol. ​​​​​​​

  2.  From the drop down, select More Settings.

  3. Under the Call handling and forwarding section, you can either select to forward all calls, you can choose to ring both you and a call coverage person simultaneously, or forward calls after a time delay that you specify.
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  4. Save your settings, once configured, the changes take effect immediately.

Details

Details

Article ID: 167254
Created
Tue 6/17/25 11:26 AM
Modified
Wed 7/2/25 9:52 AM