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Ace is Stonehill College’s support chatbot powered by artificial intelligence. Ace is designed to help you quickly find answers to questions about technology systems and services on campus. Whether you're trying to connect to Wi-Fi, access your email, or troubleshoot common tech issues, Ace is ready to assist anytime, anywhere.
Where to find Ace
Ace is available on all IT webpages on the Stonehill College website, as well as on the homepage of the IT Client Portal homepage. Just look for the helpful Skyhawk icon at the bottom of the screen to begin a conversation. Ace is always online 24 hours a day, 7 days a week, ready to help when you need him.
What Ace can do
Ace is focused on:
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Answering questions about Stonehill’s technology services and systems.
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Offering guidance on troubleshooting common tech issues.
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Pointing you toward helpful resources and support articles.
We’re always working to expand Ace’s scope, knowledge and capabilities, so expect even more helpful features in the future.
Are my chats with Ace private?
Yes. All conversations with Ace are anonymous, meaning he doesn’t know who you are unless you decide to share identifying information. However, interactions are logged to ensure quality and to help us continue to improve Ace’s performance.
Help us improve Ace!
Have feedback on how Ace performed in a recent chat? Let us know! Fill out our feedback form to share your thoughts—whether you feel Ace nailed it or missed the mark, we want to hear from you.
Still need help?
If Ace can’t answer your question or you need clarification on his responses, help is always available:
Call the IT Service Desk: 508-565-1111
Email: service-desk@stonehill.edu
Frequently Asked Questions
Q: What kinds of questions can I ask Ace?
A: You can ask Ace about anything related to Stonehill’s technology services—like accessing your account, connecting to Wi-Fi, software availability, printing, and much more.
Q: Is Ace available outside of regular business hours?
A: Yes. Ace is available 24/7, so you can get help with tech issues anytime—day or night.
Q: What if Ace doesn’t know the answer to my question?
A: If he can’t help you himself, he’ll do his best to direct you to the right place. You can always follow up with the IT Service Desk for further support or to verify information.
Q: Is my chat with Ace monitored or saved?
A: Conversations with Ace are anonymous but are logged to ensure quality and improve his performance.
Q: Can I give feedback on my experience with Ace?
A: Absolutely! Your feedback is incredibly helpful. Use our feedback form to let us know how Ace did.