Verkada Pass App Troubleshooting

Summary

Tips for troubleshooting problems with the Verkada Pass app.

Body

Check these if your Verkada Pass app isn't working. 

Note: The following devices are unsupported:
  • Samsung M-series phones 
  • Samsung F-series phones
  • Huawei phones
If you do not have a supported phone, contact Campus Police and they will provide a physical ID.

iOS

  1. Enable Permissions: Ensure Bluetooth is on and Location Services are set to Always On in your iOS Settings.
  2. NFC / Apple Wallet Interference: If you are receiving "keycard denied" events, your phone's NFC chip is likely being read by the Verkada hardware. Disable NFC on your phone while accessing doors.
  3. Toggle Bluetooth: Turn Bluetooth off in your iOS settings, wait 10 seconds, and turn it back on, or uninstall and reinstall the app from the App store.
  4. If Bluetooth unlock is still not working use the in-app remote unlock button.

Android

  1. Restart your Phone: Android devices may require a full reboot after app installation to initialize Bluetooth unlock.
  2. NFC / Google Wallet Interference: If you are receiving "keycard denied" events, your phone's NFC chip is likely being read by the Verkada hardware. Disable NFC on your phone while accessing doors.
  3. Toggle Bluetooth: Turn Bluetooth off in your settings, wait 10 seconds, and turn it back on, or uninstall and reinstall the app from the App store
  4. Proximity: Bluetooth can occasionally be slow; hold your phone closer to the reader for 2 to 3 seconds.

Details

Details

Article ID: 172111
Created
Thu 7/9/26 2:44 PM
Modified
Tue 7/14/26 4:04 PM