Departmental System Support

Overview

Assistance to support or provide integration for departmental systems may be requested by application managers.

Available To

Staff who are application managers

Features

• Departmental systems are typically developed and maintained by third party vendors.
• Application managers within the department provide direct support for the applications within their area.
• Application managers may require assistance from IT staff with system configurations or integrations.
• IT leaders in the Enterprise Application Services group may be consulted to assess the feasibility of the request.
• IT leaders in the Enterprise Application Services group evaluate the IT resources required, ensure it should not be considered a project (<70 hrs) and establish timelines for the work.

Getting Started

• Applications managers submit a service request ticket for a Departmental System Support.