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If you want to set up the Authenticator app for your Stonehill account on a new device, but aren't seeing any automatic prompts upon login because you're either on-campus or have an already-trusted device, follow these steps!
Note: If you got a new phone and you've already wiped or gotten rid of your old one before setting MFA up on the new one, you'll need to present a photo ID to the
Service Desk either in-person or via video call to get you back into your account.
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On any modern browser, navigate to the MyProfile page and under Security Info, select the Update Info hyperlink. Please note that you may be prompted for additional verification on this page; even if you’re on campus.
- Select the Add sign-in method button.
Then choose Authenticator app from the dropdown list. Then, click the Add button.
- From here, you can now follow the standard process for setting up the Authenticator app.