Supported Browsers & Compatibility

You should always use the most current version of your preferred browser. Your browser will notify you if there is a new version available. Cookies and JavaScript should be enabled.

• To check if your browser is up-to-date, use the Check Browser tool.
• Vanity Canvas URL users may encounter SSL validation errors when they open Canvas if their browser or any other tools interacting with Canvas are not Server Name Indication (SNI) compatible. All browser versions listed in this guide are SNI compatible.

Unsupported Browser Banner in Canvas

Some supported browsers may still produce a banner stating Your browser does not meet the minimum requirements for Canvas. If you have upgraded your browser, but you are still seeing the warning banner, try logging out of Canvas and clearing your browser's cache and cookies.

Known Browser Behaviors

The Safari browser does not support recording media.

Recording media in Studio or Canvas SpeedGrader is not supported in the Safari or Firefox browsers.

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Accessibility

Instructure is committed to W3C's Web Accessibility Initiative. To learn about supported screen reader and browser combinations, please see the Canvas accessibility standards, accessibility within Studio, and Mastery Connect accessibility options documents.

Browser Plugins, Extensions & Settings

Some browser plugins or extensions may conflict with Instructure products and affect functionality. If you experience behavior that does not allow you to view or participate in Instructure products, please ensure you have disabled any extensions or plugins that interact directly with your web browser.

For troubleshooting, try logging in to Instructure products using an incognito or private browser window, which provides a browser session without any prior browsing or search history, associated browser cookies, or other factors that may interfere with the browser. If you are able to view and participate in an Instructure product using an incognito or private browser window, the behavior you are experiencing is likely related to the browser and not the Instructure product.

JavaScript

JavaScript must be enabled to run Canvas.

Cookies

Cookies must be enabled. Additionally, some Canvas functionality requires third-party cookies to be enabled. You can learn how to enable third-party cookies.

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Browser Privacy Settings

Chrome Security

Google Chrome verifies that the website content you view is transmitted securely. If you visit a page in your Instructure product that is linked to insecure content, Chrome displays a Not Secure security symbol in the browser address bar [1].

To select any needed permissions for a page, you can override security restrictions by clicking the Not Secure symbol and then clicking the Site settings link [2].

For more information about Chrome security, visit the Google Chrome Help Center.

Chrome Media Permissions

Chrome has its own media permission within the browser. To use your computer camera and microphone within any Instructure product feature, allow access to Instructure products via Chrome's media permission settings. This prompt appears just below the address bar [1]. To allow access, click the Allow button [2].

Firefox Security

Firefox verifies that the website content you view is transmitted securely. If you visit a page in your Instructure product that is linked to insecure content, Firefox displays a crossed-out lock icon in the browser address bar [1].

To enable any needed permissions for a page, you can override security restrictions. Click the crossed-out lock icon, then click the Connection not secure option [2]. Click the More Information link and select the Permissions tab.

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Computer Specifications

For best performance, access Instructure products with a computer that supports the most recent browser versions. It is recommended to use a computer five years old or newer with at least 1GB of RAM.

Operating System

Instructure products require an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.

Internet Speed

Along with compatibility and web standards, Instructure products have been carefully crafted to accommodate low bandwidth environments.

It is recommended to have a minimum Internet speed of 512 kbps.

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Mobile Devices

Instructure products are optimized for desktop displays. If using a mobile device, you may use the dedicated app or access Canvas using a built-in mobile browser (Safari for iOS, Chrome for Android).

Mobile Apps

For the best user experience, please download the product mobile apps.

The Canvas mobile apps require Android 9.0 or later and iOS 18.0 or later. Canvas offers limited support for built-in mobile browsers (such as Safari or Chrome) on tablet devices. For additional details, please reference the limited-support mobile browser guidelines.

Mobile Browsers

Visit the App Store or the Play Store to download mobile browsers. The following major browsers are compatible with mobile devices:

iOS

• Safari (standard device browser with limited support)
• Chrome

Android

• Chrome (default browser with limited Canvas support)*
• Internet
• Firefox

*Android default browser varies per mobile device.

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