Knowledge Base

Categories (22)

Accounts & Password

Guides for using the password change service, creating secure passwords, and what to do after changing your password.
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Banner & Cognos

Guides for navigating Cognos, using Banner forms and saving your password for Cognos reporting.
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Canvas

Explore these pages to get started with the learning management system and answer your questions.
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Classroom and Event Technologies

Guides for using presentation technology.
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Computers

Desktop and laptop support information, including topics such as software updates and computer replacement processes.
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Continuity

Resources to help you continue to work, teach and learn in case you are not able to be on campus. Includes remote working resources for employees.
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Email & Calendar

Helpful guides for using Stonehill's email and calendar services with Office 365.
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File Storage

Topics include the Fileshare, OneDrive, and Sharepoint Sites.
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Information Security

Topics to heighten cyber security awareness and reduce the risks of a security breach.
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Lecture Capture

Instructions on how to use Panopto to record lectures and integrate them into Canvas.
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Licensed Software

Tips for where to find and/or install College-licensed software such as JMP, Microsoft Office, Office Mobile Apps and more.
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Microsoft Groups

Learn about managing, using, guidelines and retention for Groups in Office 365.
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myHill

Guides for Faculty, Students, and Staff on using Stonehill's internal portal.
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Network Access

Simple guides for connecting to and using the campus wired and wireless network.
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Printing

Learn how to add network printers, print from mobile devices, release your print jobs, and scan to email.
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Remote Access

Learn about accessing campus network resources from off-site through VPN.
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Scan, Copy & eFax

Learn how to scan, copy, and eFax documents.
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Service and Ticket Management

Submitting and managing IT support tickets and utilizing the Knowledge Base.
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Survey Tools

Guides to getting started with Qualtrics, a robust survey tool available to the Stonehill community.
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Teams

Microsoft Teams is a collaborative online meeting platform that integrates many Office 365 services.
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Telephones

Instructions and resources for office telephones, voicemail, and Teams.
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Television

How to connect and utilize gaming and streaming services and devices at Stonehill.
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