Knowledge Base

Categories (23)

Accounts & Password

Guides for using the password change service, creating secure passwords, and what to do after changing your password.

Banner & Cognos

Guides for navigating and using Banner forms and Cognos reporting.


Explore these pages to get started with the learning management system and answer your questions.

Classroom and Event Technologies

Guides for using presentation technology.


Desktop and laptop support information, including topics such as software updates and computer replacement processes.


Resources to help you continue to work, teach and learn in case you are not able to be on campus.

Email & Calendar

Helpful guides for using Stonehill's email and calendar services with Office 365.

File Storage

Topics include the Fileshare, OneDrive, and Sharepoint Sites.

Information Security

Topics to heighten cyber security awareness and reduce the risks of a security breach.

Lecture Capture

Instructions on how to use Panopto to record lectures and integrate them into Canvas.

Licensed Software

Tips for where to find and/or install College-licensed software such as JMP, Microsoft Office, Office Mobile Apps and more.

Microsoft Groups

Learn about managing, using, and guidelines for Groups in Office 365.

Microsoft Teams

Microsoft Teams is a collaborative online meeting platform that integrates many Office 365 services.


Guides for Faculty, Students, and Staff on using Stonehill's internal portal.

Network Access

Simple guides for connecting to and using the campus wired and wireless network.


Learn how to add network printers, print from mobile devices, release your print jobs, and scan to email.

Remote Access

Learn about accessing campus network resources from off-site through VPN.

Scan, Copy & eFax

Learn how to scan, copy, and eFax documents.

Service and Ticket Management

Submitting and managing IT support tickets and utilizing the Knowledge Base.

Survey Tools

Guides to getting started with Qualtrics, a robust survey tool available to the Stonehill community.


Instructions and resources for office telephones, voicemail, and Skype for Business.


How to use home TV and movie subscription services at Stonehill.


Meet virtually over our new video conferencing platform.