Knowledge Base

Categories (19)

Accounts & Password

Guides for using the password change service, creating secure passwords, and what to do after changing your password.

Classroom and Event Technologies

Guides for using presentation technology.


Desktop and laptop support information, including topics such as software updates and computer replacement processes.


Instructions and guides on Course Content, Grading, Blackboard Ally, Blackboard Ultra, and Analytics in eLearn.

Email & Calendar

Helpful guides for using Stonehill's email and calendar services with Office 365.

File Storage

Topics include the Fileshare, OneDrive, and Sharepoint Sites.

Lecture Capture

Instructions on how to use Panopto to record lectures and integrate them into eLearn.

Licensed Software

Tips for where to find and/or install College-licensed software such as JMP, Microsoft Office, Office Mobile Apps and more.


Guides for Faculty, Students, and Staff on using Stonehill's web services portal.

Network Access

Simple guides for connecting to and using the campus wired and wireless network.

Online Training

Self-paced online technology and software training resources available through Hoonuit (previously Atomic Learning).


Learn how to add network printers, print from mobile devices, release your print jobs, and scan to email.

Remote Access

Learn about accessing campus network resources from off-site through VPN.

Service and Ticket Management

Information related to submitting and managing your support tickets with IT, as well viewing our Service Catalog, utilizing our Knowledge Base and more.

Survey Tools

Guides to getting started with Qualtrics, a robust survey tool available to the Stonehill community.


Conference calls, handset instructions, and voicemail information.


Information and instructions for using Xfinity On Campus.

Video Conferencing

Guides for Skype for Business. See the eLearn category to learn about Collaborate, a web conferencing tool inside eLearn.

Virtual Spaces for Groups

Learn about managing, using, and guidelines for Groups in Office 365.