Customize your call settings to manage delegates, set voicemail messages, and more.
Access Call Settings
To access call settings in Teams:
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Select Settings and more ( ... ) [1] next to your profile picture at the top of Teams.
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Select Settings [2] from the drop-down menu.
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The Settings list [3] will display on the left side of the Team window.
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Device Settings
To select the mic, speaker, and camera you want Teams to use for calls and meetings, choose Settings and more > Settings and then select Devices [1] from the Settings menu.
Under Audio settings [2], choose the Speaker [3] and Microphone [4] from their respective drop-down menus that you want Teams to use by default.
Under Video settings [5], choose the Camera [6] you want Teams to use from the drop-down menu, and see a preview of that camera's video in the Preview window [7].
If you have multiple certified devices connected to your computer, you can set one as your secondary ringer, which means it'll ring when a call comes in.
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Adjust Voicemail Settings
To change your voicemail settings, select Settings and more ( ... ) > Settings and select Calls [1] from the settings menu.
Scroll down, and you will find all voicemail settings under Manage voicemail [2].
Voicemail greeting
To record a new voicemail greeting, click the Record a greeting button [3] and follow the instructions to record your message.
Other Voicemail Settings
Choose a language for your default greeting and Choose what happens when the call is redirected to voicemail by selecting from the dropdown menus [4].
Set up text-to-speech customized greeting by typing your greeting in the text box. If you’ve recorded a greeting, it will override this setting.
Manage your out-of-office voicemail by selecting when you want your greeting to play. You can also type your custom out-of-office greeting in the text box.
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Set Call Answering Rules
To set your call answering rules, select Settings and more ( ... )> Settings and select Calls from the settings menu [1].
Select how you want Teams to handle your incoming calls in the Call handling and forwarding section [2].
Note: To learn more about forwarding your calls and setting call-answering rules, please visit Call forwarding, call groups, and simultaneous ring in Microsoft Teams.
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Choose Ringtones
To set your preferred ringtones, select Settings and more ( ... )> Settings and select Calls from the settings menu.
Under Call handling and forwarding, navigate to Choose a ringtone to select ringtones for your normal calls and forwarded calls.
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