The Ticket Requests page in the IT Client Portal allows you to search for, view, and manage your tickets with the IT Service Desk. Once you've logged in, you can view the current status of your requests, communicate directly with IT staff working on your request, upload screenshots or other attachments, withdraw requests, and even view the resolutions and communications of previous tickets.
How do I access my ticket requests?
From the IT Client Portal homepage, click the Manage My Tickets button.
Finding your tickets
By default, the Ticket Requests page shows only your currently active tickets. To show your Completed or Cancelled tickets, make sure they are checked in the Status Class filter, or choose Select All to show all tickets regardless of their status.
What can I do with my tickets while they're being worked on?
Once found, click on a ticket's title to open it. Here you can see the details of a ticket, and have the options to Withdraw it, Add Attachments (such as relevant screenshots or files), and even set up Alerts to notify you by email when a specified action is taken on the ticket.
To communicate directly with the person working on your ticket, click the Comment button.
Please note: The "Reviewer" shown on a ticket is for internal IT reference only - this person is NOT the person working on your ticket. So, remember to click the Comment button if you want to communicate on any given ticket.
