Changing Your Password

The password change service is a Microsoft-powered system which enables you to both unlock your account and change your Stonehill password anytime and anywhere, without needing to contact the IT Service Desk.

The password change service enables you to both unlock your account and change your Stonehill password anytime and anywhere, without needing to contact the IT Service Desk.

Choose a situation to be brought directly to the solution:

• I know my password, but want to change it (e.g. Password is about to expire)
• I can't get into my account! (e.g. I forgot my password or my account is locked)

If you do know your password, but want to change/update it:

1. Log into myHill, head to the Applications & Resources section and click the button for "Password Change".

 Alternatively, you can also:

1. Log into myHill.
2. Click the app-picker (the "waffle") in the top-left, then click the search box.
3. You'll see three options:
   • Change Password - This can be used to either change your password, or to update it ahead of its expiration.
   • My Security Profile - Use this option to add a new device to use with the Microsoft Authenticator app.
   • myHill Home - This will bring you back to the myHill homepage.

You can also use the ellipses (three dots) to add these icons to your app-picker for future use.

From the password screen, just type desired new password, and click Submit. Don't forget to review our tips for selecting a secure password.

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If your password isn't working (or your account is locked)

To get back into your account:

1. In a modern browser (such as Chrome/Firefox/Edge/Safari etc.), head to myhill.stonehill.edu. Enter your full email address and click Next.
2. On the screen where you'd normally enter your password, instead click the "Forgot my password" link.
3. Next, enter the security code that you see on your screen and click Next. You will now be able to use your Microsoft Authenticator app to unlock your account and/or reset your password.

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