Check these if your Verkada Pass app isn't working.
Note: The following devices are unsupported:
-
Samsung M-series phones
-
Samsung F-series phones
-
Huawei phones
If you do not have a supported phone, contact
Campus Police and they will provide a physical ID.
iOS
- Enable Permissions: Ensure Bluetooth is on and Location Services are set to Always On in your iOS Settings.
- NFC / Apple Wallet Interference: If you are receiving "keycard denied" events, your phone's NFC chip is likely being read by the Verkada hardware. Disable NFC on your phone while accessing doors.
- Toggle Bluetooth: Turn Bluetooth off in your iOS settings, wait 10 seconds, and turn it back on, or uninstall and reinstall the app from the App store.
- If Bluetooth unlock is still not working use the in-app remote unlock button.
Android
- Restart your Phone: Android devices may require a full reboot after app installation to initialize Bluetooth unlock.
- NFC / Google Wallet Interference: If you are receiving "keycard denied" events, your phone's NFC chip is likely being read by the Verkada hardware. Disable NFC on your phone while accessing doors.
- Toggle Bluetooth: Turn Bluetooth off in your settings, wait 10 seconds, and turn it back on, or uninstall and reinstall the app from the App store
- Proximity: Bluetooth can occasionally be slow; hold your phone closer to the reader for 2 to 3 seconds.