Playing Voicemail in Outlook & the Outlook Web App

There are two options available to play voice mail messages from your computer. You can play the message from Outlook using your computer's built-in speakers, or you can use the Play on Phone feature to listen to the voice mail from your phone.

Please follow the steps listed below for accessing your voice mail messages from the Outlook desktop application or from Outlook Web Access (OWA).

Playing Voicemail in Outlook

  1. Click on the subject line to open the message.
  2. To play a voice message, click on the Play button in the body of the message.

Playing Voicemail in the Outlook Web App (OWA)

  1. Click on the subject line to open the message.
  2. Click on the voicemail file within the message to open a player window overlay.
  3. The message will play automatically.

Deleting Messages

Voicemail messages can only be deleted by dialing into voicemail via telephone or through OWA.

Deleting a voice mail message in your email inbox DOES NOT remove it from the voice mail inbox.

When voice mail messages are deleted through OWA, they are placed in a Deleted Items folder. The system automatically removes deleted messages in this OWA folder once a week on Saturday except for those messages put into the folder the day before.

When your voice mailbox is nearing capacity, you will receive warnings that you need to delete old messages. When your mailbox is full, you can no longer receive messages.

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Article ID: 32153
Thu 6/15/17 4:02 PM
Tue 8/8/23 9:18 AM