Our Office365 email environment is protected from receiving known spam, email-borne viruses and other malicious code by use of multiple anti-virus engines and heuristic detection.

You will receive a daily notification message that lists messages intended for your mailbox that were identified as spam and quarantined instead. This message includes the number of spam-quarantined messages listed and the date and time of the last message in the list.

Managing Quarantined Messages from Outlook

Take special note of the following options for emails in your quarantine notification:

Release to Inbox

Clicking this link sends the message to your inbox where you can view it. You should only release messages from quarantine that you were expecting.

Report as Not Junk

Clicking this link sends a copy of the message to Microsoft for analysis. Their spam team evaluates and analyzes the message, and, depending on the results of the analysis, may adjust the anti-spam filter rules to allow the message through in future.  

It is a good practice to release the message to your inbox and report the message to Microsoft only after viewing it and verifying that it is indeed a false positive (safe message from a trusted sender, incorrectly quarantined). You can only release a message and report it as a false positive (not junk) one time.

Please note that if an email address or domain needs to be allowed for the entire College community, you should contact the Service Desk so that the request can be reviewed. 

Managing Quarantined Messages from the Web

Remember that you should only release messages from the Spam Filter that you were expecting.

  1. From your daily Spam Notification email, click on the Quarantine page in the Security and Compliance Center link
  2. Place a check in the box next to the quarantined message, and the Details window will appear to the right.
  3. From the Details window, you have the options to:
    1. Release the message to your Inbox by selecting the Release message button.
    2. Inspect the message header by selecting the View message header button.
    3. Preview the message by selecting the Preview message button.
    4. Download the message by selecting the Download message button.
    5. Remove the message permanently from your Quarantine by selecting the Remove from quarantine button.
  4. Only messages from safe senders that you trust should be released or downloaded from the Quarantine. 

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Article ID: 77455
Mon 5/6/19 11:07 AM
Tue 2/28/23 9:36 AM