Overview
Assistance to support or provide integration for departmental systems may be requested by application managers. Departmental System Support applies to non-Banner Enterprise applications.
Available To
Staff who are application managers
Features
- Departmental systems are typically developed and maintained by third party vendors.
- Application managers within the department provide direct support for the applications within their area.
- Application managers may require assistance from IT staff with system configurations or integrations.
- IT leaders in the Enterprise Application Services group may be consulted to assess the feasibility of the request.
- IT leaders in the Enterprise Application Services group evaluate the IT resources required, ensure it should not be considered a project (<70 hrs) and establish timelines for the work.
Getting Started
- Applications managers submit a service request ticket for a Departmental System Support.