Departmental System Upgrade

Overview

Assistance to coordinate upgrades to departmental systems may be requested by application managers.

Available To

Staff who are application managers

Features

• Departmental systems are typically developed and maintained by third party vendors.
• Application managers monitor software releases that are available from the vendor and request assistance to coordinate upgrades.
• IT staff will evaluate the request to ensure that systems dependencies are maintained.
• IT leaders in the Enterprise Application Services group evaluate the IT resources required, ensure it should not be considered a project (<70 hrs) and establish timelines for the work.

Getting Started

• Applications managers submit a service request ticket for a Departmental System Upgrade.