Overview
Assistance to coordinate upgrades to departmental systems may be requested by application managers. Departmental System Upgrade applies to non-Banner Enterprise applications.
Available To
Staff who are application managers
Features
- Departmental systems are typically developed and maintained by third party vendors.
- Application managers monitor software releases that are available from the vendor and request assistance to coordinate upgrades.
- IT staff will evaluate the request to ensure that systems dependencies are maintained.
- IT leaders in the Enterprise Application Services group evaluate the IT resources required, ensure it should not be considered a project (<70 hrs) and establish timelines for the work.
Getting Started
- Applications managers submit a service request ticket for a Departmental System Upgrade.