Departmental System Upgrade

Overview

Assistance to coordinate upgrades to departmental systems may be requested by application managers.  Departmental System Upgrade applies to non-Banner Enterprise applications.

Available To

Staff who are application managers

Features

  • Departmental systems are typically developed and maintained by third party vendors.
  • Application managers monitor software releases that are available from the vendor and request assistance to coordinate upgrades.
  • IT staff will evaluate the request to ensure that systems dependencies are maintained.
  • IT leaders in the Enterprise Application Services group evaluate the IT resources required, ensure it should not be considered a project (<70 hrs) and establish timelines for the work.

Getting Started

  • Applications managers submit a service request ticket for a Departmental System Upgrade.