Computer Support for Students

Overview       

The IT Service Desk provides support for computer issues that students have while on campus using standard Stonehill software.

Available To 

Students

Features          

• Service Desk staff will troubleshoot, diagnose, and resolve problems with connecting to a Stonehill service like device registration, hillspot wireless and the wired network.
• Support for configuration, core features, and functionality will be provided for Stonehill services like myHill and Canvas as well as software designated as Standard support.
• Support for installation and configuration for Stonehill provided software designated as Basic support, like JMP and ChemDraw.
• Best effort services will be provided to diagnose, and with permission, remove malicious software using a variety of removal tools.
• Computer troubleshooting is provided as a best effort service with referral to nearby warranty service providers if hardware repairs are needed.

Getting Started           

• Refer to these recommended minimum specifications to help inform the purchase of a new laptop. 
• Students should contact the IT Service Desk during available hours when they have a problem with their computer or connecting it to a Stonehill service.