Clearing Browser Data

Use the appropriate keyboard shortcut to open the menu for clearing your cache based on your operating system, or choose which browser you're using from the list below to see simple step-by-step instructions.

To clear your browsing data start by selecting the appropriate keyboard shortcut below then follow the rest of the instructions for the browser you are using.

Windows keyboard shortcut

Apple keyboard shortcut
Google Chrome, Mozilla Firefox, Microsoft Edge, Internet Explorer Google Chrome, Mozilla Firefox

Press the keys [Ctrl], [Shift] and [Del].

Press the keys [Shift],  [Cmd], and [Del].

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Google Chrome on Windows and Apple

  1. A new window opens Delete Browser data.
  2. Select the Time range you want to clear in the drop-down menu.
  3. If you want to delete all cache data, select all time.
  4. Check the box for cached images and files.
  5. Submit your selection by clicking the Clear data Button.
  6. Reload your site.

Screenshot of the "Clear Browsing data" window in Chrome. The time range is set to "All Time" and all options are selected.

Check the Google Chrome Help page for the latest changes to browsing data. 

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Mozilla Firefox on Windows and Apple

  1. A new window opens Clear browsing data and cookies.
  2. Select the Time range you want to clear in the drop-down menu.
  3. Put a check in the box next to the data type you'd like to clear.
  4. Click the Clear Now button to delete the selected data.

Screenshot of the Clear browsing data and cookies menu in Firefox. The When option is set to "Everything" and the various cache options are selected.

Check the Mozilla support page for the latest changes to clearing the cache. 

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Microsoft Edge on Windows

  1. A new window opens Delete browsing data.
  2. Select the Time range you want to clear in the drop-down menu.
  3. Put a check in the box next to the data type you'd like to clear.
  4. Click the Clear now button to delete the selected data.

Check the Microsoft Edge Support page for the latest changes to clearing browser data. 

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Safari on Apple

Delete Safari's Browser cache from the History menu

  1. Open Safari and click History from the menu.
  2. Choose the Clear History option.
  3. Change the dropdown to All History and click Clear History.

Clearing the cache through the developer menu

You can also enable a developer menu in Safari to enable several options. To display the developer menu:

  1. Select the first item Safari in the main menu and from the drop-down the item Preferences
  2. A popup opens. Click on the tab Advanced.
  3. Check the option Show Develop menu in the menu bar at the bottom. Now you should see a new menu item in the main menu named Develop.

Screenshot of Safari Advanced Preferences, the "Show Develop menu in menu box" is checked and highlighted.

  1. If you click on the menu item Develop you can select Empty Caches from the submenu items.

Screenshot of the newly added Develop menu with the "Empty Caches" option highlighted.

  1. Reload the site.
  2. Follow the instructions below to remove website data.

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Removing Website Data

In addition to the above steps for clearing cache, Safari users may have the need to remove all website data as well.

  1. From the Safari menu select Settings.
  2. Select Privacy.
  3. Select Manage Website Data.
  4. Select Remove All and then Done.

Check the Safari User Guide page for the latest changes to removing stored cookies and data. 

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