Flo-Tech provides service and supplies for networked laser printers and multi-function devices (MFD). This document outlines support options available for printer issues based on the type of problem.
Problems with the printer itself
In the event that a technical problem arises with a networked printer or MFD, such as repeated jamming, a broken part, or other physical problems not related to its network connectivity, a service request should be placed with Flo-Tech. Look for the Flo-Tech sticker on the front of the device (shown below) and note the 7-digit device number listed below the barcode.
Any faculty or staff member can call the 1-800-213-1112 customer service line and a technician will be sent to repair the printer. Department contacts with access to the portal may login to request service. The 7-digit device number will be needed for either method.
Problems with a printer's internet connection or scan-to-email functionality
If a networked printer's screen says that it is offline, or otherwise presents an error when attempting to scan-to-email, notify the IT Service Desk at 508-565-1111 or service-desk@stonehill.edu.
Printers needing toner cartridges or other consumables
Flo-Tech should proactively mail supplies before the device requires them. If a networked printer indicates the need for a new toner cartridge, fuser, or other consumable, submit a request to Flo-Tech using the same process identified for a service request above. Note that the supplies will be addressed to the departmental contact for the identified device.
Department contacts for networked printers and MFDs
Each networked printer and MFD from Flo-tech on campus has an assigned department contact who will receive toner and consumables and may have access to manage requests via the Flo-Tech support portal. Department contacts that would like to have access to the portal should contact the IT Service Desk at 508-565-1111 or service-desk@stonehill.edu.