Call Coverage and Forwarding

• Setting Up Call Forwarding
  • Call Forwarding or Simultaneous Ring
  • Adding a Call Delegate

Setting Up Call Forwarding

Call coverage allows you to forward calls to another user or group, or assign a delegate to answer calls on your behalf.

Call Forwarding or Simultaneous Ring

1. Go to the Calls tab in Teams.
2. Click Settings (gear icon) > Calls.
3. Under Call answering rules, choose one of the following:
   • Forward my calls: Select a user, voicemail, or an external number.
   • Simultaneously ring: Ring your device and another user or number at the same time.

1. Choose the desired contact or number.
2. Close the settings panel to save.

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Adding a Call Delegate

Delegates will see your calls in their Teams interface, and can answer or place calls as you.

1. Go to Settings > General > Manage delegates.
2. Click Add and search for the person you want to assign.
3. Choose whether they can:
   • Make calls on your behalf
   • Receive calls for you
   • Change your call and delegate settings
4. Click Save.

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