Voicemail Access

You can access your voice mailbox from any on-campus phone or from Skype For Business. Please follow the steps listed below, depending on your location, to gain access to the voicemail system.

You can also change your voicemail settings or change your voicemail greeting.

From Microsoft Outlook

  1. Open the email message containing the voicemail message.
  2. Click on the Play button to play the message.

From your Stonehill office phone

  1. Press the voice mail key on the phone.
  2. In the lower-left of your screen, select CallVM.

From Skype for Business

When you have a new voicemail, the Phone tab in the Skype for Business main window displays the number of your messages.

  1. Click the Phone tab to see your messages and the caller’s info.
    Screenshot of the Phone tab in Skype for Business.
  2. Pause on a voicemail picture area and click the arrow to Play.
    Screenshot of Voicemail area of Skype for Business with the play button selected.

Change your voicemail greeting

If you haven't changed your personal greeting, a default system greeting will be played for callers. For example, "Please leave a message for John Smith. After the tone, please record your message. When you finish recording hang-up or press the pound key for more options."

Text to Speech (TTS) will also be used to say your name.

Your voicemail is set up with a default greeting, but you can record a personal greeting any time you want.

  1. On the Phone tab, click the voicemail icon below the dial pad, and then click Change Greetings.
    Screenshot of Skype for Business with the Voicemail button and submenu selected.
  2. Skype for Business calls your voicemail and guides you to record a personal greeting.
  3. When asked to press a number, pause on the phone/mic icon and click a number under the DIAL PAD tab.
  4. Follow the prompts to record your greeting.

Change your voicemail settings and options

You can change your voicemail settings from the Skype for Business Settings page. You can get to the page by using one of the following methods:

  • From the Skype for Business desktop app, select the Phone tab, click the voicemail icon below the dial pad, and then click Set Up VoiceMail.
  • From any standard browser, go to https://aka.ms/vmsettings.

On the Skype for Business Settings page, select Voicemail.
Screenshot of the voicemail tab on the Skype for Business settings page.

On the voicemail settings page, you can configure the following settings:

  • Change your Call Answering Rules - You can change what options your callers have when they reach the voicemail service; get disconnected, hear your greeting, record a message, choose to be transferred to the number or user you select.
  • Change your prompt language - This is the prompt language that is played to callers. For list of supported languages, see Languages for voicemail greetings and messages from Skype for Business.
  • Configure your Out of Office greeting - This is the customized greeting message that is played to callers when your status is Out of Office. This option can be activated "Always," when you have an active "Auto-Reply" in Outlook, or whenever you have an out-of-office calendar appointment. 
Was this helpful?
0 reviews


Article ID: 32150
Thu 6/15/17 3:57 PM
Fri 8/11/23 2:11 PM