Manually setting up the Authenticator app

If you want to set up the Authenticator app for your Stonehill account on a new device, but aren't seeing any automatic prompts upon login because you're either on-campus or have an already-trusted device, follow these steps!

Note: If you got a new phone and you've already wiped or gotten rid of your old one before setting MFA up on the new one, you'll need to present a photo ID to the Service Desk either in-person or via video call to get you back into your account.
 

  1. On any modern browser, navigate to the MyProfile page and under Security Info, select the Update Info hyperlink. Please note that you may be prompted for additional verification on this page; even if you’re on campus.

  2. Select the Add sign-in method button.


    Then choose Authenticator app from the dropdown list. Then, click the Add button.

     
  3. From here, you can now follow the standard process for setting up the Authenticator app.
Was this helpful?
0 reviews
Print Article