Multi-Factor Authentication (MFA)

Multi-factor authentication (MFA) requires the use of more than one verification method and adds a second layer of security to user sign-ins through Office 365 services. By using additional verification methods, Multi-factor authentication allows you to ‘trust’ a device after verifying your login through Office 365 services. This means that even if a malicious actor already knows your password, they can't sign in to Office 365 services as you without your approval.

Logging in with Multi-factor Authentication

Once MFA is set up for your account (required upon first sign-in to any Office 365 service or software), you will see a prompt to confirm your verification when signing into Office 365 services and entering your password:

If you are using a Mobile Device, the additional authentication process largely depends on the type of device that you’re using, and if that app supports the newer, more secure, Modern Authentication protocol.

Note:  Your device will not be prompted for additional verification if you are connected to hillspot, guest, or on a wired connection on campus. However, MFA will take effect when you are off-campus, or using a mobile data connection on your smartphone to access Office 365 services.

More Information

Verification Methods

There are various methods of verification that you can choose from after Multi-factor Authentication is set up. You can add the following verification methods:

  • Microsoft Authenticator (Number Verification)
  • Phone call
  • Text message
  • Email Address (Password Reset only)

If you would like to add or change methods for verification, please see the article on Adding or Changing Verification Methods for Authentication

*Note: If you are an employee, you may see your extension in the "Office Phone" field.  This setting is not editable and will not work as a verification method.


For additional information, see our FAQ article.

Was this helpful?
100% helpful - 1 review


Article ID: 89510
Wed 10/16/19 4:13 PM
Mon 8/7/23 9:56 AM