Phone PIN Reset

If you need to sign in to your Skype for Business phone, but forgot your Phone PIN, follow the steps below to reset it.

  1. Navigate to
  2. Under the Personal Identification Number (PIN), click on the Sign In link.
  3. On the Sign In page, enter your username as "Stonehill\username" in the User name field.
    • For example, user John O'Donnellson with username jodonnellson will enter his username as "stonehill\jodonnellson" in this field.
  4. Enter your Stonehill password into the Password field and click the Sign In button.
  5. On the Dial-in Conferencing Settings and PIN Management page, click on the Reset your PIN link.
  6. Enter your new Phone PIN into both the New PIN and Confirm PIN fields.
    • Please note that your Phone PIN:
      1. Must be between 5 and 24 digits long
      2. Cannot contain letters, spaces or special characters
      3. Cannot contain repeating or consecutive numbers, or match your phone number or extension
  7. Click the OK button.
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Article ID: 66745
Tue 11/6/18 2:30 PM
Tue 8/8/23 9:10 AM

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